Ben Rotz

Review of Embassy Suites

I don't normally do reviews but today I have to. ...

I don't normally do reviews but today I have to. I am a business traveler and I have stayed at this property in the past however this stay has been horrible. I was booked into a tiny room without a desk to work on. I went back down and asked for a different room (not everyone that travels needs or wants a desk to work from). I was told that was not an option....they were totally booked. Oddly as I write this I can book a 2 room suite at this hotel. Since I have been in my room my cable has not worked for more than 10 minutes without interruption. When I 1st reported it I told that I was the only one....but after 3 TVs I was told that everyone was having issues. Oddly when I went downstairs to order food the 3 TVs in the bar had no issues.....guess it must be everyone else. When I called downstairs to let them know that I would check out in the morning to go to another property I was again told that they were sold out...oh wait a different room just opened for tomorrow....too late. Customer service is important to me.....I will not be returning to this property again.