Im new to Philadelphia and was referred to by a De...

Im new to Philadelphia and was referred to by a Detective to Project Home because I was scammed by a Renter in Philadelphia out if a security deposit and first months rent he never showed up with the keys and left my husband and I homeless in this new and foreign place. I called project home and before I could even explain any of my situation about the hardest period I could ever be experiencing in life a ma'am rushed me off the phone DRASTICALLY, UNSYMPATHETIC, Unapologetic, Just asked me harshly if I wanted to go to a shelter. Before i could even ask any information about what they offer generally. I dont even feel like I have options in my life today, I'm so depressed and I dont even have family here in Philadelphia I just wanted to reach out for help in my situation I am disappointed in the way I was dealt with. I just needed someone to explain the options for outreach here.