We contacted them regarding a possible medical mal...

We contacted them regarding a possible medical malpractice issue. Had a meeting with someone in June. not an attorney, gave her a verbal history
We had all medical records sent to them. By September we had not heard anything from the firm.
I have been calling once a week and get transferred to someone who says they will get back to me ASAP.
It's been 5 weeks now with no response. At this point all I want from them are my medical records.
Don't waste your time with this firm.