Gov sponsored move and assigned to Cartwright for ...

Gov sponsored move and assigned to Cartwright for a relocation from VA to TX. Worst move in 14+ years of gov't service. Have already completed a complaint to BBB and finalizing formal complaint with gov't. Urge all of you with similar experiences to do the same. Let's get them off the approved movers list and end the poor customer service!

First, move was scheduled well in advance for a door to door delivery; this was not a last minute arrangement. Carthwright was supposed to handle the entire process from packing, loading, shipping interstate, to unloading and unpacking. Local packers were subcontracted and were underprepared, undermanned, and underequipped. Cartwright was impossible to reach when these folks were no shows on one day, short shows (meaning they showed up late and only worked 3 hrs before leaving), etc. But the runaround with customer service has been a teeth grinding frustrating process where we used an entire month's worth of cell time (900 minutes) chasing down personnel and essentially doing their job coordinating between the local companies and Cartwright trying to find out where our stuff was. I was told that the scale was broken to weigh the truck, or that they were waiting on transportation to come pick it up. (this is the exact story they have apparently told other people too). They cannot keep track of inventory and where the semi's are located or if they are in transit. The amount of excuses is unacceptable; it was always someone else's fault. The missed the RDD (the date when it is supposed to be delivered). Customer service is rude, argumentative and refuses to accept any sort of responsibility for what has easily turned into the worst move of our career. The TSP coordinator stopped responding to emails, texts, calls etc. Goods when they were unloaded had water damage and damage that occurred while in transit. Now we get to start the claims process which, from other reviews, will be an uphill battle.

If you are assigned this company, call up your local govt transportation office and request a different one. Or see if you can choose a reliable transporter and moving company and get reimbursed. Do not use CARTWRIGHT. And if in the Northern VA area, do not use APPLE MOVING or EXECUTIVE MOVING SYSTEMS.