I have had my 2009 Dodge Grad Caravan in for servi...

I have had my 2009 Dodge Grad Caravan in for service several times with Dewey. I have rarely been satisfied with the result. Most recently we needed an outside oxygen sensor and manifold bolts. After having the van for over a week and still waiting on parts, then service tech was sick, then parts again, we took it home. Brought it back a week later when parts were in. Got it back, but the temperature sensor still did not work.

Service adviser tells me it needs a new wiring harness, and they can't check the new sensor to ensure it works without the new harness. Apparently they could test the old one with it, or I really didn't need the sensor (which was more expensive).

About a month later the transmission failed (covered under the power train warranty). After a week they had it fixed. When we got it home the shifter would not move into Park. Not wanting to get stuck somewhere we took it back. Now the shifter cable needs replaced, apparently not associated with the transmission replacement (yeah right).

Fortunately we have the lifetime extended warranty as well, but I keep getting hit with the $100 deductible for all of these additional problems that crop up in conjunction with or as a result of their repairs. Additionally, everytime we bring it in over the last month the service tech does not know we have the extended warranty. How do you not take notes on the vehicles and keep a record of what is done?

Still waiting to see how the gear shifter repair works out as it is still at Dewey.

If there was a different Dodge dealership within reasonable distance, I would go there.