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Review of Karma Kandara Ungasan (Nammos)

The location is extremely beautiful, and the priva...

The location is extremely beautiful, and the private villa with three rooms is quite spacious. That is pretty all positive of this struggle to be bobo, chic karma kandara resort.

1. What they called the ocean view for the 1200 dollar per night villa was the view over an ugly gray ciment brige. When we asked for the change or any explanation, all we got was the poor employee repeting if you want a better view, you need to pay another 1200 usd more. with rather condescending attitude.

2. Reservation made since more than 10 months for 3 double-bed rooms, but they simply did not take that into account. One room with twin beds, all they did was puling them together with a sheet on it.

3. No bath rugs, on the very slippery cheap marble floor on the shower (like anywhere else in the villa), I had to ask twice to get them. No hair dryer, no hand towel, no wifi in the rooms (only in the living room), only two towels for swimming pool unless you insist. -Oh, but there was a condom with their brand name on it. Unfortunately the room was too poorly noiseproofed to use it! How sad.

4. One anti mosquito treatment per week, during a peaceful Friday afternoon, which is noisy enough to disrupt your nap. In Sofitel Bali, they do this everyday between 4 to 6 am, discretly. Well, each hotel has their own delicacy.

5. Extremely expensive wine price. Even compared to other five star hotels in Bali, the wine prices are 30 to 40% more.

6. Unprofessional, inefficent custumer service. I understand that the hotel is pretty busy due to the mid-automn holidays, but some staff just cannot be bothered to offer proper concierge service. Which seems quite abusive and clumsy for the luxurious high-end hotel.

7. Charitable chairman and group that they are proud of did not see any inconvenience to use the poorly maintained, narrow road of the less fortunate village around this luxurious resort, without bringing any amelioration.

8. 40 minutes to/from the airport as written on the site is simply unrealistic. Even the receptionist says it takes at least 45 minutes to an hour. The access to the resort is bad, far from any supermarket or other commercial structure. Of all the kichen facility (with lots of wine glasses but few plates), you will still struggle to cook for your family.



As some said, if it is to see the scenery, one day visiting will do enough (because anyway unless you pay 2000 usd per night, the view will be pretty limited). If you have no taste of quality service and construction but money, this place is for you!!