I will first start off by saying that this place u...

I will first start off by saying that this place used to be a favorite staple of mine as well as for my family and friends..... until recently! Over the years I have seen the menu prices go up, the quality of food decrease and the customer service plummet. My most recent & LAST experience at this place was due to a take out order that took 1 HOUR & 5 minutes! Yes, that long! When I phoned in the order I was told it would be 15-20. I showed up about 35-40 minutes later & to my surprise it wasn t ready. So I waited patiently - until almost 25 MORE minutes go by. I speak to a manager, Ron (not the owner) and he was blatantly disrespectful to me. Jose (worker who took my order over the phone) and Ron has the audacity to tell me I was lying about when I called in my order. Ron proceeded to argue and berate me about how since he s dealing with YOUR problem, I am unable to help anyone else because of YOU. Everything else is getting back up in the kitchen (their half staffed apparently) and I can t do anything about it because I am dealing with YOUR ISSUE. EXCUSE ME.... My issue?!?! No! They are the ones that told me a certain time to pick up my food and gave them MORE than enough time and I STILL had to wait! The owner was standing behind the counter the whole time listening to Ron (manager) talk so poorly to me. NOT ONCE did I receive an apology. As a matter of fact, Ron told me if I didn t like it, I can give him back the food and I can leave. I told him I just want my receipt so I can leave this despicable, rude place. Never have I ever in my life dealt with such horrendous customer service. I have never had a manager yell, berate me and be so unaccomodating for something THEY SCREWED UP! The owner, Ron Popp is another story. He has been known to hang up the phone on customers that complain about things to him, yell at them in front of others in the dining room and make excuses for his own shortcomings. He takes no fault for anything!! He WILL never give a refund for anything even if their FAULT! I will never give this business a penny more of mine!! I doubt they will be thriving for too much longer given their despicable customer service and the absolute atrocious way they treat their customers! Their motto might as well be We come first & customers, well, we don t care about you at all . Do your research & you will find how their food might appeal to you upon arrival, but you will be disappointed with your service & quality of food & price!