Andy W

Review of TT Toyota Specialist

I had the clutch on my Avensis replaced at Jemca B...

I had the clutch on my Avensis replaced at Jemca Bracknell. After 7,500 miles, I then had problems with the new clutch juddering and burning. I expected Jemca to fix this without quibble, but no. They wanted to strip the gearbox and clutch, then only if they could identify a specific fault would they take responsibility. Otherwise, I would have to pay for that investigation work and more. So they were to be judge and jury with me expected to acquiesce. This after 7,500 miles on a new clutch. The fact that I have been a customer for twenty years, having bought three new cars from the garage, and having both my current Toyotas regularly serviced there meant nothing. Profit over customer service.