I would like to begin with stating I am not compla...

I would like to begin with stating I am not complaining about any employee but strictly the services and policies of Pep Boys as a whole. I purchased a set of tires AND a warranty in July 2018, it's now February 2019 and I had a blowout on the freeway. I thought, no problem, my tire purchase came with free roadside assistance and with the warranty, I should be back on the road later on today at no additional cost. Boy was that an incorrect assumption. After being towed to the nearest Pep Boys location, I was told that my tire was not in stock and the nearest location that had the tire was in Nashville, TN, which would take 3-4 business days to ship (even though Kuhmo Tire's warehouse is located right here in GA) or they could have the store in Buford (18 miles away) deliver a similar tire by Goodyear the next day. With this option, I was offered to leave my vehicle overnight. I simply requested that the spare donut tire be installed, it was and I was on my way. The next day, I decided to go to the Buford location (8 miles from where I live), in hopes of having the correct replacement tire shipped to this store instead. I am now being told since they do not ship tires, I would need to pay for the shipping, installation, labor and prorated amount for the tread used on the 6 month old tire. I went to the website and read the warranty for the tires and nowhere does it stipulate that I am to pay for shipping, installation or labor. My question is, why would I be sold a warranty on tires that are not kept in stock, then told I needed to not only have the tire replaced at a "prorated" amount (which was clearly not the verbiage used at the time of purchase) but also be responsible for the shipping AND wait 4 days?!?! That is the epitome of horrible customer service. I will send corporate an email as instructed in the previous list of unsatisfactory reviews but wanted to possibly warn any other unsuspecting consumers of what can be expected from this "warranty."