I applied to a property they manage in Indianapoli...

I applied to a property they manage in Indianapolis for a specific floor plan that met my move in needs and where I wanted to be for a price on Friday, 7/16. I was then asked to submit documents to continue the application process on Monday, 7/19. Later that afternoon I was called and told that I lost the apartment because I did not pay the $200.00 reservation fee. However during the application process I was never prompted to pay more than the $50.00 application fee. I will admit I was very frustrated because I had done my part via your online system and I m in a time crunch to move into an apartment.

The next morning I check the website and the same floor plan I was told was unavailable was back on the website. So I applied, again, and paid the $200.00 as I had been instructed to do to hold the apartment. I was then informed that this apartment should not have been on the website, that maintenance cannot get it ready in time. So I was told one day it was not available because I didn t put a hold on it and the next day I m told that it s a maintenance issue.

There is clearly a lack of communication between the leasing staff and future residents of what units are available, etc. It is also clearly acceptable to lie as well. Currently this property does not have any apartments available to meet my needs and the on site staff is refusing to refund any of the money.

I have reached out to the on-site staff several times and corporate who just forwards it on to the property who clearly does nothing. REFUND THE MONEY.