The employees in the washing machine department ar...

The employees in the washing machine department are very unfriendly! Especially the Pilkert woman. In the event of a defect or problem, you simply get a phone number from the manufacturer and you should simply see for yourself how to deal with it. Due to a defect in our washing machine, the technician issued us a certificate for Saturn that the machine is irreversible and must be taken back by the dealer. This was also done. However, Ms. Pilkert refused to pay us the connection and delivery costs from the defective machine (which we now have nothing). In the end she or she had to reimburse the connection costs of 54 for the new machine that they forced us on again to intentionally take a full 54 again, although this week was an offer where the delivery + connection costs 19 and this also for ours new machine would come into question, she insists that, despite the week of the campaign, she will fully credit the connection costs because of the defect (which, incidentally, is not self-inflicted and we cannot do anything about the fact that she has a production fault), we showed this to one of her colleagues and he also agreed that it was faulty and wanted to correct it, then she came back on the floor and instead of apologizing, she cheekily said "WHAT SHOULD WE GIVE YOU?" please? You took us for a connection of the new washing machine 54 where it normally costs 19 this week what exactly was given to me? Or is it normal here that customers are "punished" for something they can't do anything about? It's not about the pair of euros, it's about their insolence and the way you deal with customers. ROCKS AND ASSETS of the finest! The next time you learn from it, simply order from Ama ... customer friendliness is very important. In the event of a defect, the goods are taken back immediately and everything is refunded without being forced to buy a new one at all and to pay despite the action.