K

Kaftan 74

4 years ago

Disgusting service. Just rude. We walked out befor...

Disgusting service. Just rude. We walked out before we ordered. We are a family of 6 and we were looking for lunch late in the afternoon. Hot and bothered, my husband stayed in the car while I went to the cafe to check out if the food was family friendly. When I asked for the menu the staff grunted towards the take away menu. I asked if we could eat the take away food in the menu and was told yes. I went back to the car and unpacked 4 kids including a sleeping baby. We then set up at a table outside. Then we were told that the take away menu wasn't available. Only the food in the display cabinet. So we then chose from the display cabinet. I then stood at the counter waiting to be served. I was ignored by 2 staff members standing behind the counter. When I inquired if I could order I was then chastised for standing at the wrong spot. I then asked for a "salami roll", only to be told that they don't have any, when I ventured over and pointed to the salami sandwich I was again chastised. "It's a focaccia!"
By then my husband had had enough. He said lets go. I should have left after being told the menu wasn't available after we were told it was. The man behind the counter held nothing but contempt for us since we walked through the door. So we left and went to Paulies Corner and received lovely service and food.

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