I posted about this before but the reply I receive...

I posted about this before but the reply I received from Tugo only addressed the collection agencies behavior not their own behavior. I fully agree the collection agency was doing its job and my problem doesn t lay with them. Tugu replied to my post stating that collection agencies start to send letters after one week but Tugu doesn t say why the letters kept coming for a whole year. My concern was how tugo dealt with my situation. I have had to make medical claims in the past and have never had this much of a problem before. I don t like to say bad things but I ve had enough, I would not recommend this service to anyone. At first My claim was fully accepted and everything seemed to be going fine. Tugo
told me everything was dealt with and I would receive confirmation, that never came. A few months later I started receiving collections letters from a private collections company stating my claim was never taken care off. I called Tugo again and they said they were still negotiating with the hospital. I asked for something saying it was all accepted and they told me they would not provide me anything in writing but were going to settle now. I kept receiving collection letters for 6 months, half a dozen! After Each time, I would call and explain it was my credit on the line and they would just say the same thing. I decided to call BCAA, where I purchased the insurance. Shortly after that the claim was closed. I had to suffer for quite a while after a pleasant holiday in January. Next time I won t risk that headache. Take care.