Will Shain

Review of Falmouth Toyota

Falmouth Toyota simply does an exemplary job at ma...

Falmouth Toyota simply does an exemplary job at making the customer experience great. No pushy sales people, everyone with a smile, if they don't know the answer, they find someone who does. Negotiating my deal was unhurried from my perspective. It was easy to communicate my needs, and the salesman, Townsend Wells, was professional, informative and a pleasure to work with. Amy Killoran made the paperwork effortless, and was always available by phone when questions came up. But what I have to call out that stuck with me over the years, was the helpfulness of the service staff. We weren't always Falmouth Toyota customers. We purchased our Toyota Highlander in 2009 in Wellesley, and had it serviced in Kingston. But when mechanical problems were not addressed at the previous dealership to our satisfaction, I stopped in at Falmouth Toyota and Tony Marino, the Service Manager, jumped in my car, listened to my problem on a short test drive, and had the problem fixed at no cost to a total stranger! His "can-do" attitude can be seen in any of his staff. As an example, within minutes of signing the deal for my new RAV4, Taylor Voner, an Assistant Service Manager who has worked with us many times, sought us out while we were still in the Business Manager's office, and congratulated us on our decision. Taylor has been a great resource for us during the past 4 years for many reasons, but we especially appreciate his friendly, outgoing manner. So hats off to Falmouth Toyota, and thanks again, Townsend, for being a sales professional, not just an auto sales guy.