shelly dieckhoff

Review of Hotel H10 Ocean Maya y Coral

I will not stay at this resort again and will not ...

I will not stay at this resort again and will not recommend for anyone else. From the moment we got there we were disappointed. I had previously vacationed in Mexico and told my husband how much I loved it but did not love it here. Food was not very good, drinks were watered down, and if you wanted to eat at an off time you were screwed. Beds were SUPER HARD and uncomfortable and there were bugs everywhere in the rooms. Pool very small with only one swim up bar. Beach was disgusting with no good access to any clean water. We were charged additional fee upon arrival which was not much but still not expected. It is no fun getting asked for more money before even starting your trip. There were constantly people coming by trying to sell you something and they were all very pushy. However, you could not find someone to get a drink for several hours. All of the staff made it clear they expected tips. This was not my experience at the other resorts I have been at and was very disappointed by this as those other resorts had much more appreciative staff. The "vacation club" people started over an hour late and kept us way more than 90 minutes. They were even more pushy than the people on the beach but not as friendly. If you can avoid going I highly recommend you avoid going. The room we had reserved is not the type we got and the front desk was unwilling to work with us. I was very disappointed in this facility and will not return.