I had a high opinion of their Tough Jacket Maxx ca...

I had a high opinion of their Tough Jacket Maxx case. Right up until the point where a tiny bit of plastic broke and made the holster unusable. I figured 'hey, they claim to have a lifetime limited warranty' so I tried communicating with them. They don't answer emails to their customer service number. Phone calls to the same department spill into a voicemail box which won't accept more messages only after an interminable time on hold. Phone call to the 'main' corporate number gets a recorded message saying they are closed, no matter when I call. Like I said, I used to think highly of them and recommended them to others but now...