There were no directions online on how to access t...

There were no directions online on how to access the hotel carpark. Having eventually found the car park, access from there to the hotel lobby was very confusing and inadequately sign posted.
The check-in process was slow and confusing, with three receptionists dealing with one family check in while ignoring other waiting guests. The management staff standing behind the receptionists totally ignored the chaos Infront of them and rather than assist they just walked away.
The bedroom was neat and clean but very gloomy as the window overlooked a central courtyard filled with air conditioning plant.
Breakfast was of a good standard.
Bottom line is that the hotel is ok but could do much better in terms of customer care and attention. A three star experience.