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Review of Sheraton New York

As we are SPG gold member I would expect at least ...

As we are SPG gold member I would expect at least a little more in terms of customer service. We stayed here for one night. When we checked in, the AC did not work. We called in to have it fixed, it doesn't seem it was fixed at all. So in the morning, we went to Hudson to grab something to eat, and to use our $25 destination fee, only to find piece of plastic in our food. Restaurant manager was really nice and accommodating and told us she will wave it, and also offered to bring something else from the kitchen. At this point our appetite is gone. So we went back to check out and told them what happen at Hudson, and they refused to wave $25 destination fee, as we were told that it was mandatory. After back and forth they finally waved it. Will not stay here anymore, but yes, location is great.