Tyler Hughes

Review of DeKalb County Watershed Manage...

My water was turned off with no notice due to a cl...

My water was turned off with no notice due to a clerical error. I called in to address the issue and was greeted with a less than knowledgeable service rep who couldn't explain to me the proper steps to get this resolved. That being said, I went to the office in person and the rep was able to resolve the issue. She told me it could be up to 5 days before my water was restored which is a huge inconvenience for any family. The water was turned back on within 24 hours of my visit so I cant be upset. Yes, they messed up. However, they resolved it in a respectful and timely manner. I read all of the horror stories associated with this group and I was truly worried it would be weeks before we got our water back. 4 stars-it would have been a 5 except for the service rep having no clue as to why my account was made inactive.