A definite positive experience.

A definite positive experience.

This was my first experience at Mackenzie Health and I most definitely give it 5 stars. From the moment I walked in I was welcomed and offered help. The wayfinder app is great, but I was personally directed to patient registration. There I was greeted immediately by the staff and offered assistance with the electronic registration. I encountered a small problem with it, but they helped me resolve it quickly and with pleasure. I am usually pretty nervous in hospitals but their manner helped to put me at ease. My experience with Dr. Vincent Basile was amazing. I could see that it was a super busy day yet I did not feel like I was being rushed. He was very friendly, yet completely professional. I felt extremely comfortable talking to him about my issues and felt he really cared. As I walked through the halls to the various departments for my tests, I was asked on several occasions if I needed help or direction. All the tests were performed quickly, efficiently and very pleasantly. I would not normally say that a hospital is a happy place but the staff though very busy, seemed to work so well together and genuinely seemed happy to be there. At the end of my day, I left breathing a sigh of relief. From start to finish I felt very well taken care of in all departments and I will not be so uneasy at follow-up time.
Great job Mackenzie Health.