It only takes one person, her name is Jaheera to r...

It only takes one person, her name is Jaheera to ruin the whole experience. My dad was schedule to move to the rehab hospital next day and she called daughter-in-law (my wife) that we need to arrange our own transportation. Meanwhile, my dad directly talked to a staff in the hospital to arrange an ambulance for him. My dad thought a staff would do it for him so he told us (me and my wife) not to arrange it to avoid double booking. We talked to the nurses and tried to call her to confirm if it was done but she never answered and her voice mail was full. A nurse advised us that it would be better to wait until the morning.

In the morning after we found out it was never booked, we tried to arrange the first available ambulance which was at 1:30 pm, then Jaheera was furious and threatened/notified us that she is going to KICK him out of the hospital if he doesn't move out before 12 because she thought we didn't do what we supposed to do. Was that really necessary? Is this acceptable to a patient and proper way to deal with the situation like this?