So entering the hotel/resort was welcomed with war...

So entering the hotel/resort was welcomed with warm smiles and hellos. They took our bags to our rooms and told us to park our car cause of covid which is understandable.

The line to check in was a long and we had to wait over 30 to 45 mins. Not their fault, they need to hire more people in the front desk since many of the people in line were asking questions about the activities. We stayed for 3 days.

The nature trail and tour was fun! The instructor "Jerry" is a great guy and the morning mountain walk with another female instructor "I didn't quite get her name" was so kind and understanding.

There was a waitress, I need to get her name. When we first got in was super helpful and friendly. The people who work in the restaurant on the 2nd floor are all the best. They are professional and kept everything so clean. I enjoyed the food, the portions were pretty fair.

The trails were nice and very picture friendly. It seemed longer on the map but it was actually shorter than it looked. Most of the hikes you can do under an hour but it depends on your pace but there lots places to sit and relax and take your time.

Most of the housekeeping staff are friendly expect for one encounter. It was around 4:45pm and we saw housekeeper and we were really low on toiletries. So we asked her if I could have some from the cart. "I know due to covid we didn't want to just reach in the cart to grab some since I saw them there in a open container." She said to us in a sharp and rude tone. "No, I'm off the clock. You have to call" and I said "call who?" She said "housekeeping" before I could ask the number, she just walked into a room that she was cleaning.
We didn't know there was a house keeping button on the phone.

There is a wonderful lady in the pool area desk, she is tall with glasses and she is an absolute delight. She is always laughing, smiling and joking around and very open to questions to help you out. She is one of the reasons why this place is getting a five star!

Overall I loved my experience here