Elena Helsen

Review of Het Gebaar

I can't fault the food, it really is a painting on...

I can't fault the food, it really is a painting on your plate!
The customer service however was less. Because I and my girlfriend are younger (students) and we may look less chic or rich, we were served less well than the other people.
For example, we had to wait until they had prepared a table for us - we had made reservations and were on time. The couple who came in after us were immediately given a table.
Then we were kindly escorted to our table - not the nicest table in my opinion, on the food elevator, not near a window like the other, fairly cramped.

All of this can still be overlooked, I think.
But then the following happened: after we ordered, the waitress just brought our food. With other customers I have seen and heard how the waitresses extensively describe what is on their plates, what the dish consists of, how it is prepared, where the products come from, and so on.
We have not received that explanation.

After dinner - which was very nicely presented, my compliments to the chefs - I asked for the bill. I had a gift voucher with it but it cost a little more than the value of the gift voucher so I asked the waitress how to do this. She simply said: subtract the coupon from the total price and she was immediately gone.
I found it a bit strange that she did not help us or did not calculate the sum for us as the bill nevertheless comes in such a chic box.

Customer service: bad if you don't look 'fancy' enough.
Food: a feast for the eyes!