Horrible check in experience. Never notified our ...

Horrible check in experience. Never notified our room was available. Called front desk multiple times and placed on hold for over 15 minutes each time. Never made it thru. After finding out our room was ready while waiting in line again at the front desk, we were told to go downstairs to retrieve our luggage as the belt was broken. Upon finally arriving at our room, we were given a room with 2 double beds not the king we reserved. Once again, called the front desk but was put on hold for over 15 min and just finally gave up. Very disappointing stay.