The reception was very poor - there was nobody to ...

The reception was very poor - there was nobody to take the luggage. We had to carry the suitcases and golf luggage to the reception ourselves. Once there, there was no friendly greeting, as is customary in Thailand. The passport and credit card were immediately asked for.
The room "De Luxe Neu" is very bad. There was no sign of "new". No shelf in the cupboard, no chest of drawers with a drawer or the like. The balcony was super tiny with 2 wooden chairs without upholstery. The entire hotel is getting old and the staff is inattentive and unfriendly. It has far too few loungers, which are all reserved by 8:30 a.m. The couches are also rusted and broken. If you are looking for a table for breakfast between 8:00 and 10:00, it will be difficult. It does not have enough tables and if you find a free table it is dirty and not cleared. We cannot recommend the Graceland in Phuket. We booked 3 weeks and were more than disappointed. Graceland in Phuket never ever !!!