Tried to make a service appointment for my Ford Fu...

Tried to make a service appointment for my Ford Fusion; was transferred to the service department where no one answered the phone and no voice mail available. Called receptionist back who took all of my personal info and what was wrong with my vehicle. Receptionist told me she would give my message to service department and they would call me back; that was around noon. Service is open until 7PM and I never received a return call. The next morning I called Sycamore Ford and made an appointment in less than 3 minutes.....