Due to a massive water leak from a second floor to...

Due to a massive water leak from a second floor toilet late in the day, my house had major water damage on both the 2nd floor and the first floor. Most of the carpet and pad on the second floor had to be removed. There was some drywall damage on the 2nd floor but there was a great deal of drywall damage on the first floor as the water continued to flow down from the second floor.. Both 2nd floor bathrooms had the floors removed to the subfloor and both vanities had to be removed and discarded. My insurance company referred me to a damage restoration company, Omnicon, Inc. I called this company and talked to a lady (Fran) who was very helpful and genuinely concerned for me and the damage I was facing. A representative was sent to my house that evening to assess the damage. He gave me a detailed description of what had to be done to clean up all of the mess caused by the water and what the reconstruction would look like. The next morning an Omnicon crew arrived and they worked all day to take care of the clean-up. I was amazed and impressed at the extent and the quality of their work. When the crew left the house, the extensive clean-up was completed and the entire damaged area was left clean and organized - I was totally impressed with the quality of this work. The next day, my insurance company sent out an adjuster to evaluate what restoration would need to be done and to prepare a corresponding cost to complete this restoration. This estimate was approved in a couple of days and I hired Omnicon for the restoration work. The Omnicon crew and project restoration manager (Ben) were absolutely fantastic - I couldn't have asked for anything more than what these people completed, All through the restoration process, the project manager carefully explained to me the work and the process of repairs that needed to be done in coordination with the insurance company estimate. These Omnicon workers were people centered and they asked for my approval of specific work to be done and explained every step in detail. In addition to their efforts to keep me involved and seeking my approval of various issues, these workers were extremely experienced in every area of replacement and repairs. I have never come across construction (and damage routines) people who were so people centered and had the goal of excellent replace and repair processes. I give the company Omnicon and their damage assessment and restoration workers my highest and complete recommendation. No one wants to go though extensive damage to their home, but tis company greatly reduces the stress and makes the restoration and its related strain and tension as minimal as possible. The results of the completed restoration are wonderful!