John Kramer

Review of Audi Plano

My wife and I just finished purchasing a used A4 f...

My wife and I just finished purchasing a used A4 from Audi Plano yesterday and our sales rep was Lee Castro. Lee took my wife and I out individually on separate occasions and went over the specifics of the car with us. We were both very comfortable with Lee and enjoyed working with him. He was the epitome of professionalism and was very personable. This was highlighted after we returned the vehicle this evening after an inexplicable buyer's remorse settled over us. Lee met us at the door and was more accommodating and understanding than we expected. Absolutely no pressure, just an honest apology though he had done nothing wrong. The purchase and return processes were quick, painless and positively hassle free. We both can't speak highly enough of Lee Castro and the team at Audi Plano. We fully expect to see Lee running his own dealership one day.