Sepideh Moussavi

Review of Emirates Islamic

This bank's governance is a complete joke. They ha...

This bank's governance is a complete joke. They have no proper systems and processes in place to properly address customers request. For example I have finished paying a loan a month ago and they have not yet updated the system. I visit the branch, they pass me onto call centre. Call centre pass you back to branch. No one really knows what is happening and they play ping pong with customers. Their CALL CENTRE & Switchboard is even worst! It takes 10-15 minutes and many attempts to even get to talk to somebody. They charge you for the calls, they purposely make you wait and delay your call when they know very well they have no answer to your enquiry and they are simply not well-trained to do a job.