Dariush Keivan

Review of Perillo BMW

If it was possible to give Perillo BMW less than o...

If it was possible to give Perillo BMW less than one star, I would definitely do that.
I carried my BMW 428i to them after I had an accident; as I was in rush and my car was being towed. One of their collision center agents Aman Tahiliani took my car. At the time of accident, I didn t have insurance and I explained this issue to Aman. He told me the cost of repairing your car is about $5000 and it's going to be ready in 3 or maximum 4 weeks.
One week later he sent me a pdf and told me the cost of repairing your car is $8000. I had no other choice except accepting this price because I lived in Indiana and I am far away from Chicago and it was one week passed from the accident. After 4 weeks I called them to see if my car is ready or not; but he didn t answer my phone. He called me one week later and told me your car is going to be ready in next two days. At the morning of the delivery day, I called Aman to make sure that my car is ready because I had to drive 3 hours from Indiana to Chicago to get my car and he told me your car is ready. When I was near Chicago he called me and said your car is not ready and it is going to be ready in next 3 days. He was so irresponsible. Finally, when my car was ready to pick up, he called me and said the price of repairing your car is $9700 and it was unacceptable. Because I didn t have insurance and the cost of my car went up from $5000 to $9700. They didn t even give me exact pricing on what they have done on my car. The only thing they care is money and satisfaction of the customer is not even %1 important for them. They delivered my car in 7 weeks instead of 4 weeks and the car costs $9700 instead of $5000 that they initially told me. They are the exact definition of thief. Please do a favor for yourself and do not even stop by there. I once again must express how unhappy I am with their service. I honestly should have listened to all the bad and negative reviews I had read on yelp and google about this company. I simply ignored them as I was in rush and my car was towed.