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Review of M&M Wines - Capalbo's Gift Bas...

I had a bad experience just now. In my opinion the...

I had a bad experience just now. In my opinion their service is terrible, but that may not apply to everyone. I ordered about $450 worth of baskets (4 bella italia vino wine gift basket). One of them was shipped to my office because I wanted to personally hand one of my clients the basket and the other three were shipped to different clients personal addresses. When I received the package it was an entirely different basket. it was 3 completely different cheaper wines instead of 4 nicer wines I had though I purchased. At this point I was worried about the ones that shipped already! The basket i personally gave I had to give because he was leaving back to Florida so I couldnt exchange it. I called customer service talked for a bit and they said "we have no clue what shipped. we had 10,000 orders" blah blah blah and an the end they offered me 5$ back and they wanted to call my clients to see what baskets they got! what a joke. All I asked for was another basket or 3 more bottles to some how even it out and they refused to. Such bad business. over all i received 5$ back and possibly 3 other wrong baskets. I HOPE MY CLIENTS DONT THINK IM CHEAP lol over all Capalbo's takes no responsibility. Im literally a paying customer (450$ spent) and they couldnt even send me like 1 extra bottle to shut me up. Well, that was my experience and like I said this may not apply to everyone.