The staff and particularly the Concierge Desk at t...

The staff and particularly the Concierge Desk at the Hilton TERMINAL 4, HEATHROW AIRPORT, is really caring, awesome and honest. After checking out on the morning of 8 July, the Concierge Desk arranged a cab for me to ride to the airport. When I tried to check in at the airport, my heart sank, because my wallet was missing. I had either dropped it or left it in the cab.
Frantically I called the Concierge Desk at the hotel and asked them to contact the cab driver to check for my wallet.
Well, the Concierge rep really came through. He was able to contact the cab driver, who found my wallet in the back seat. He called me back and arranged for another driver to bring my wallet to me at the airport.
I ended getting my wallet back, with all of it's contents within an hour, and I just made my flight!
I so appreciate the all-out effort the Hilton rep made. He saved me such a headache. I was headed for Bangladesh, and there was no way to get replacement credit cards to me.
He certainly could have made a few calls and left it to me to go back and get the wallet, but instead he took the trouble to get the wallet right back to me at the terminal.
Many Many Thanks!
-Kurt Jarchow