Maria Nayan

Review of The Ford Store San Leandro Lin...

We took our 2011 Ford fiesta there for a recall th...

We took our 2011 Ford fiesta there for a recall that never got fixed. They recommend investigating the problem further and asked that I give authorization for my credit card to be billed $1900 upfront. The fee is just to "look at what's going on". If it's recall related, they will fix it and I pay flat fee plus tax of $1900 only.
If not then I pay $1900 plus the cost of part and repair.
And this is how the service manager would like to help me : $100 discount off of service or get a new Ford by trading in the one I have.
What makes him think I'd want to do that when they can't even stand behind their priduct ?????
Thiis 7yr old car is very well maintained with only 70k mi. I hope the owner of this dealership reads this review and really takes notice of how people run his business. As of this minute, my car is still there as it is very dangerous to drive but I don't have $1900 lying around so I have to take it back. If I should get into an accident, I will surely have someone to blame.