I was a client with Halstead Management for many y...

I was a client with Halstead Management for many years, and my apartment was looked after by Paul Boyajian. Paul was efficient and professional; I never had a single concern, even when the HVAC unit broke down and cost me a fortune to repair, I always knew that Paul was looking after the place.

In December, Paul left and Luisa Ayure took over. Since that time, my emails went unanswered, requests from my tenant for repairs were ignored, rent collection and distribution didn't taken place and an email from the head of my condo building regarding a potential vermin problem was ignored. The lockdown was used as an excuse for the poor service I was receiving, but the problems began before the lockdown took place, and the lockdown doesn't excuse a complete lack of communication and professionalism.

I contacted the President of the Halstead Management - who was very understanding, and said she'd intervene, but it never made any difference to the actual level of service I was receiving. It became an extremely stressful and negative situation. Ultimately, despite 7 good years with Halstead, the recent 6 months with the new property manager left me with no choice but to find another management agency. To add insult to injury, a month after terminating the contract, I still hadn't received the balance of my operating funds, nor had my tenant's deposit been transferred to the management new agency!

Also - just a heads up - in my contract with Halstead, there was an extremely onerous, one-sided clause that required 90 days written notice and a fee of 3 months rent to terminate the contract other than for cause; it's just something to be aware of if you (have lost your mind and) are thinking of signing with them.