John

Review of Evoline S.A., Cluj-Napoca

If I could give 0/5. I will detail my experience w...

If I could give 0/5. I will detail my experience with this company. I applied at the beginning of December 2018, after which I was scheduled for a telephone interview and three English tests were sent, each test being 20 minutes. Two weeks later, after two phone interviews and those three tests, I'm told that I got 98% on the phone interview in English and C2 on writing in English tests. I'm told that I'll start on January 7, want to work on them, and I'm scheduled for a final discussion at the firm. Before she closes the call, the maid says she will send me another 60-minute test, "a personality test," and ask me to finish it before the final discussion.

The next day I'm there, I sit down and there's a lady, probably a manager, and she asks me, "And you know what we're doing here? Umm ... Have you been told? "In my head I think how it is possible after so many tests and interviews to ask such a thing, I think it refers to the specificity of the brand I was going to work with, namely Panasonic," I do not know exactly, but I assume that customers are in trouble and we help them by using the Panasonic product manual. "Does not say yes or no, the answer is" Sykes is a company that is present in Romania for N years and in Cluj for X years. Bla bla. "This was also said on the phone three more times, I know what Sykes is doing, I was thinking about what Panasonic is going to do, or how it works for Panasonic.

Finally, after being stupidly taken this way, she asked me about why I want to work here, etc. I have experience in this field, I have worked at another call center in the past also on English, but on sales and little customer support, not exclusively on customer support. All good and beautiful, and then at the end I give another test, one oral, a "roleplay". She is the customer, I'm the support agent. "Relieve my problem, though you do not know the procedures yet, it does not matter! I want to see how you handle a customer." they call me. Super, how difficult it can be, I tell. I already had this test, but in writing, in one of the tests sent by them, for a customer who was billed incorrectly (a common problem).

"I'm the photographer at my sister's wedding and can not take pictures in this situation!" The wedding begins in TWO hours and I have to be there, take pictures, when the new room arrives? "

Uhhhhh, wow, which very common scenario and completely solvable by someone who has not yet been through the training of the company and does not know whether it is possible to solve such a situation or not. I have not seen such a case in my life, and I have worked with thousands of people with electronic problems in the past. I think this woman is looking for someone who worked on Sykes on the Panasonic project in the past, not so, any skilled fool.

I try to formulate a polite answer "I am very sorry to hear what happened! Is the product still under warranty?" I ask. "Yes," replies the lady, then reminds me she only has two hours. "I do not know if we can change your room in 2 hours, but I will consult with my superiors and I'll tell you in a matter of minutes, meanwhile, I will send you a 10 credit for the problems caused and a coupon of 30% to your next Panasonic product acquisition! ". I put it on imaginary "hold" and whisper to the lady in front of me "Is it possible? Umm, are these things going to Panasonic?" Dance shrugged and smiles, please, thanks for nothing. I'm coming back and telling him it's gonna work out, there's a store next to her and we'll send the room right away. I close the "call" and say, "Well, then I have no questions for you if you do not have it anymore." No trace of feedback, or tips, or explanations about the correct procedure. "And what papers or papers do I have to bring in when I start?" "Ah, no, nothing, they will contact you at HR"

It's January 5, I have not been called yet. HR does not answer the phone.