We had very bad experience in Caravella resort goa...

We had very bad experience in Caravella resort goa today . We landed at 4:00pm and we find no proper reception in luggage collection and then at reception we were made to wait for more than 45 min for room keys. Check out time was indicated to us at 11 am and there was very poor response and front office lacks hospitality . I had to call up duty manager Ritesh and then he could get keys after some time and could chase up and accompanied us to our room . Had asked for sales manager for discussing wedding plans but after waiting for more than 1.5 hrs we got call from Srikant that he would show us property Tommrow at 9:15 am.

Earlier I.e two days before also we contacted caravella sales manager Iqbal but there was no proper response .

Really a very bad experience with caravella beach resort . Need to improve a lot and should learn from other 3 star or 4 star resorts who makes guest very comfortable .

Cdr Pravin Dixit (retd)
Room no 152 caravella on 5th feb 21