This is our second time as a family at Sofitel the...

This is our second time as a family at Sofitel the Palm. Unfortunately only 3 stars from us!
Positive:
- Staff extremely friendly and nice
- very family friendly
- Pool & park awesome!
- Palm eyes
- large room

Negative:
- extremely expensive, really exaggerated ... for a canned Pepsi 30 dirhams! It's not fun there
- Unfortunately, the room was extremely shabby, saggy beds, furniture old and stained
- Unfortunately, the rooms are extremely dirty and if you look closely you want to look away again quickly!
- Manava Restaurant looks like a station concourse and unfortunately mass processing. Not comfortable.
- Spa super nice and clean, but massage was nothing
- The kids club is great, but the supervisors aren't really motivated to play with the children

Conclusion: we each had a nice holiday at the Sofitel, but for the price and a 5 star hotel you expect a lot more! A shame ... we will definitely choose a different hotel next time.
I hope that investments will be made in the next few years and that the rooms will be renovated and more attention will be paid to cleanliness!