This hotel is very far from a 5 star. It is a 2-3 ...

This hotel is very far from a 5 star. It is a 2-3 star at most. We booked this place based on the good reviews expecting luxury however, we got the complete opposite. There is no communication or organisation with the staff - for example it took 1.5 hours for an iron to be delivered to our room, causing a considerable delay to our evening. The rooms are old and dirty, our bed was broken, we reported the issue but nothing was done about it. The food is expensive and tasteless. DO NOT STAY HERE.