I spoke to this woman on the phone called Megan to...

I spoke to this woman on the phone called Megan to book a basketball court, who told me it is booked for the weekend and I need to pay at the desk when we get there. The day rolls around, everyone has made the trip to the gym waiting at the counter, only to have this other woman named Holly tell us that it has not been booked, and we cannot play. The informed me that payment needed to be made within 24 hours, otherwise the booking is not valid. Holly, along with a man whom I presume is the supervisor, was unsympathetic, rude, disrespectful and proceeded to call me an idiot when I expressed my frustration (note that I swore under my breath, not even at the staff, yet they felt the need to address it and call me out for it). The fact that I have to deal with attitude from the stsff WHEN THEY WERE THE ONES WHO MESSED UP TO BEGIN WITH is absolutely laughable and ridiculous. To add insult to injury, they gave me a free voucher for HALF of what we originally booked for, and told me to join the back of the long queue if I wanted to make the booking. These people are unprofessional and utter garbage, completely ruined my day. You can make Elephant and Castle look pretty, but the people there will always be trash.