Took my grandchildren for afternoon tea and an aud...

Took my grandchildren for afternoon tea and an audience with Santa. NEVER AGAIN !!! whilst the overall ambience was as you would expect for the resort the afternoon tea fell far short of a standard necessary to ever engage in such again. Stale marshmallows in the children's hot chocolate , they are shored to be soft and fluffy , you could have removed enamel they were that hard. The waiter served our sandwiches and cakes to another table , upon which he was hastily set upon by the head waiter who then ushered the guy toward the kitchen through one door to return through another with the same items. Disgusted!!!!! Sandwiches were stale cakes weren't anything special . We were promised warm scones with cream and jam which never materialised even though I reminded the greeter of such. Visit with Santa would have been quite pleasant if they had the ability to control the pushy parents who thought nothing of standing in front of my grandchildren so that they could get a photo of their protege, couple that with the flashing of the mobile phone cameras and my grand daughter who wears glasses found it quite uncomfortable. It would have been so much nicer if the organisers had asked politely that people put away their cameras and mobiles for a while. All in all I would advise to take your money and children to another venue until the Celtic Manor get their act together and cater for all customers. I for one will not return