Lori Zbylicki

Review of Forest River Marine

I have to say I m extremely displeased with the le...

I have to say I m extremely displeased with the level of service South Bay provides its customers. We not only had multiple delays with the arrival of our new boat (it was scheduled to arrive Mid-May and we received it Mid-August) but the boat arrived with the wrong tow bar on it. Since the tow bar they gave us hole won t line up with the tow bar we ordered the entire boat needs to be redecked. We were assured by both the dealer and South Bay that this would be corrected. When the dealer test drove the boat the found multiple ground issues so our stereo wouldn t work or fuel gauge wouldn t work and the gps kept resetting and working incorrectly. The dealer fixed what they could and once again assured us South Bay would handle the rest. Then towing the boat the back door came undone due to the clip that holds it in place not being screws down all the way. This caused a dent in the door. And finally the cylinders for the changing room fell off and broke. Since we live in the North and our season is over I ve yet to see what else will go wrong with the boat.

I was told to have the boat back to the dealer by the beginning of November and South Bay would have all issues fixed and have the boat back to the dealer by the end of December. So I rushed to get the boat cleaned up and winterized so they could have it shrink wrapped and sent off.

I was extremely surprised to find out two weeks ago that our boat hasn t even left the dealer yet and now South Bay doesn t know when they can fix it.

My advice to you is if you re looking to buy a pontoon I would stay away from South Bay. They have definite quality control and service issues. It appears as if they are more focused on selling new customers substandard boats then they are of taking care of current customers. Save yourself the aggravation and make your pontoon purchase elsewhere.