Transfer Newark-Manhattan booked with announced fl...

Transfer Newark-Manhattan booked with announced flight number. Even after 45 minutes we went through immigration. Unfortunately, as we were informed by email in the meantime, the driver had already disappeared 36 minutes after the booking date. So nothing with the promised 60 minutes waiting time from the app. Phone number of the driver called from the email. Wanted to call back - but didn't. Service number from Blacklane USA and also Germany endless waiting loop. Money away. Subsequent request by email - no answer. Bad....