In short, the hotel is old and our entire floor sm...

In short, the hotel is old and our entire floor smelled like mold and cigarettes. The beds were terribly uncomfortable. And last but not least, some jewelry and electronics were stolen from my locked room and the situation was horribly mismanaged from a customer service standpoint. After reporting the situation to security, the security guard stated that it was likely a member of the cleaning staff and that it was not likely the items would be recovered. We discussed our dissatisfaction with the manager at the front desk who informed us she couldn't do anything for us (apparently not even apologize for the situation) without permission from the General Manager, who was not on site. We left our phone numbers for the GM to please call us, but he never did. After weeks of leaving messages on the GM's voicemail, we finally received a call from the head of security offering us a discount on our next stay. But with an experience like that, why would I ever choose to give them my business again?