Casey Haywood

Review of Phoenix VA Healthcare System

Moved here two months ago and have had the worst e...

Moved here two months ago and have had the worst experience with my primary care doctor and her nurse practitioner. They don't listen to what I'm telling them, talk over me and ask the same question to get the same answer I already gave them. They have very poor attitudes and bedside manor. I'm not getting the healthcare I need to work on my medical issues. Complained to the patient advocates office to have him ask me what I wanted him to do with my complaint since in his words it didn't warrant investigating. I can ask the same question three different people and get three very different usually incorrect answers. I signed a blank check up to and including death when I joined the Army. I became service connected for disabilities in 2006. Our nation's Veterans deserve the excellent healthcare they were promised. If a medical professional in the VA can't offer the level of service Veterans deserve, then they need to be replaced with someone who cares. I've had excellent care at every facility I've been to except the Phoenix VA. Everyone here seems to pass the buck and push you off on someone else so they don't have to take the time to listen and help you get things sorted out or to give Veterans the service they deserve.