Janet Foltman

Review of Ciena Heatlhtcare

My mom has been a resident at Canton for 1 year no...

My mom has been a resident at Canton for 1 year now. My sister and I had to make the hardest decision to place our mother long term and we visited and researched many facilities. The appearance of this place is awesome.. our mother has CHF (congestive heart failure) elderly dementia and also stage 4 kidney failure. She has lost the ability to be able to use the restroom and needs to be diapered and can not walk unassisted she is 87 years old. Our complaints we have is the staff with the exception of a few. The care given by the Drs and PA s they have on staff here is awful they DO NOT like if the family members are involved which we are daily. My mother has been complaining about a pain on her right side of her kidney for several weeks and she has mentioned it to her nurse who will remain nameless on numerous occasions and nothing was done until yesterday only because my mom called me upset and crying because she was in pain. I proceeded to call the nurse who has an attitude with me because of my interference and was able to get an X-ray ordered. I assumed the X-ray would have been on her kidney area and it was only on her chest to rule out Phenomena or bronchitis. When I asked the nurse how does that show us what is causing the pain on her right side I was told it doesn t but her blood work from TWO weeks ago show nothing on her kidneys well my reply was that was two weeks ago could she please put a note in their book for the Dr or PA to call me. I received an upsetting phone call this morning from my mothers PA who was rude and unprofessional. She proceeded to tell me that she examined my mother and feels it s a muscle strain and ordered a Lancane patch to help with pain. My question how do you get a muscle strain from sitting in a wheel chair? No response to that she goes right into wanting to take my mother off her anxiety medication that she has been on for over 25 years and we have tried this before and it is harmful to do this for my mother noted by Physcologist on staff there just a month ago but she wouldn t listen to me when I said no and was insisting on it being done. She proceeded to tell me that I have to tell my mom that she needs to take matters into her own hands and call the nurse with any issues versus me and my mother does do that but she is Ignored by the nurse so that is why I am called. This nurse has taken it upon herself to say my mother is depressed to me, my sister, and to other staff members which is not true. I know when my mom is depressed and she is not. I REFUSE to have my mothers drugs changed or her to be drugged more because a nurse doesn t want to do her job the way she should. I am my mothers voice I am my mothers power of attorney for medical. I was told today that I have to allow the facility to do what is best for my mom and not interfere this will NOT be happening. How do you trust a facility when your issues aren t taken care of? When I was trying to talk with the PA regarding my mom she didn t want to listen and was rude and hung up on me. Professional I think not! I fired the Dr and PA today and a new team of Drs and PA will be with her starting tomorrow. My sister and I will continue to fight for our mothers well being because we are the ones that know her. I have complained many times about this nurse to the administration and they tell you it will be taken care of but it is never done. If you are considering this facility and are like us who care and love your family member my advise to you is make your presence known and fight every day for your loved one because there are only a few caretakers here that truly care about your family member and not just their paycheck. It saddens me that instead of encouraging and appreciating the love and support of family they make you feel bad for doing so. All I want is for my mother to be able to live out the remainder of her days in peace and receive the care she deserves and as her daughters the staff needs to address us with respect because when all is said and done we are the ones paying them by having our loved one there.