Came here a week ago, bought over $300 worth of ma...

Came here a week ago, bought over $300 worth of makeup. Was recommended a powder that was a shade two dark. As home soon as I got home realized that not only was it two dark, it was slightly cracked. Today, I tried to exchange it. Manager wouldn't allow the exchange, she insinuated I dropped it. I'm extremely upset over the poor customer service. I wasn't even trying to get a refund, just simply wanted to get even exchange. It's a shame that this place is five minutes away from me. I'm seriously disillusioned because I read mostly good reviews about them. I guess I'll be taking my money somewhere else even if I have to drive a little farther for good customer service.