Waited 13 months for a Neurology appointment where...

Waited 13 months for a Neurology appointment where Dr Gross did nothing but tell me to come back in 9 months. Just called records for the 3Rd time in 9 months trying to get my records sent to my GP and they tried to charge me! My GP sent me to Penn State Hershey started over and still faster than waiting for my next appointment!
Geisinger is my INS and of course going to a different provider who actually treated my condition is out of network. Why have Geisinger Ins in the first place? Are they just waiting for me to expire?