Sam Park

Review of Schomp BMW

Service department is incompetent, liars and likes...

Service department is incompetent, liars and likes to hide problems by buying your time. They had my 2010 X5M for 3 months for a engine replacement. Picked up my car finally and they delivered it with oil burning smoke, fuel leaking, scratched fenders, steering wheel crooked and it pulling right, no steering wheel buttons working and transmission not shifting right. This is after they test drove it for over 100 miles. 10 miles later I returned it. Lied about a part being only in Germany and got caught lying. Never told me they broke my engine cover that's plastic, so I immediately emailed them pics and making them pay for a new one. If you want absolutely zero star service, have at it. I guarantee they will not work on your car consistently unless you bring them a no brainer work job. They will lie and come up with excuses so they can make money on the easy bread and butter jobs that can be done at home. As a mechanic and shop owner myself, I hate to make this review but they deserve this and even more. They have no business in servicing cars there.