I had a great and easy service experience with Art...

I had a great and easy service experience with Art's Cyclery. I ordered a bike rack which came in an unopened box from the manufacturer, but when opened found the wrong rack (equivalent value) was inside the box. Somehow the factory put the wrong rack in despite the big photo on the front. It was my fault I bought the rack over the winter and didn't open for 3 months, but I called up Art's and they made getting the right rack super easy. Will be buying from them more and more.