I waited patiently for three years for the promise...

I waited patiently for three years for the promise of "fiberoptic" ... THE fastest thing around ... I anticipated, I waited, and when I finally saw that the installation had been completed, I called to set up fiber optic for my home... guess what ... I was not among the privy people who had fiber optic run down their road (and not one time in those previous 3 years did anyone ever say it might not be run/or available to each person. Needless to say (I work at home and desperately needed fast internet for my job) I was ... to put it nicely UPSET ... I sent an email to Smithville and whoever the powers that be happened to be .... and was told that "whoever" didn't approve it to run on my road. I suggested they get OUT of their conference room and go out and talk to real people (which also did not happen). Finally, I chucked everything connected with Smithville and now use my personal hotspot on my phone for my internet connection. It works great and no hassles with being told it isn't available .... YOU lost out Smithville fiber optic ..... loser and you will continue to lose as I know of others who have moved on to bigger and better internet connections that don't charge an arm and a leg and actually WORK............I too say good riddance .... I am thankful to no longer be tied to Smithville for any reason whatsoever ... YOU LOSE AGAIN ....I would give NO STARS if that were possible but for some reason ONE STAR is a necessity ... it will stand for the local personnel who work in my area who are indeed great people ... they can't help what their company does or does not do.